Privacy Policy

We are committed to ensuring your personal information remains private and secure. From the design of our products to the integration of AI services, we prioritize privacy and transparency in how we handle your data.

To maintain your trust, we:

• Use encryption technologies to secure your data. Your data is encrypted at rest and in-transit.
• Regularly audit and test our systems for vulnerabilities.
• Minimize data collection to only what is necessary for functionality.
• Partner only with trusted third-party providers to process data securely.
• Comply with data protection laws and regulations.

Neo 1 requires certain permissions to function optimally while ensuring user privacy. Microphone access is essential for voice profile, allowing the app to recognize only the user's speech and provide personalized insights—other participants' voices are not identified or stored. For iOS users, notifications must be enabled to receive alerts on listening modes, memory generation, and other important updates. For Android users, notifications, location services, and disabling battery optimization are required to ensure continuous operation without system restrictions. These permissions allow Neo 1 to function seamlessly while maintaining strict privacy controls. Users can manage permissions anytime in device settings.

For more details, contact [email protected]

We use your data to:

• Deliver personalized services, including transcription, emotion analysis, and feedback.
• Provide real-time insights and accurate transcription services.
• Enable AI chat features, where users can engage with conversational AI for assistance.
• Enhance app features and ensure seamless functionality.
• Conduct research and development to improve our services.
• Communicate updates, alerts, and customer support.
• Comply with legal obligations and enforce our Terms of Service.

What we will not do with your data:

• We will not sell your data to advertisers or any third party.
• We will not train AI models on your conversations without your explicit opt-in consent.
• We will not use your data for purposes outside those listed above without notifying you and obtaining consent where required by law.

To deliver certain features, we use trusted third-party services of cloud infrastructure providers, leading foundational LLM models, speech-to-text service providers, and others to process your data. These services assist with:

• AI-driven chat capabilities
• Advanced transcription and summarization
• Emotion and sentiment analysis

Your data is processed securely using the following measures:

• Data Encryption: All data is encrypted in transit and at rest.
• Access Control: Restricted access to authorized personnel only.
• Secure Servers: Cloud-based storage with industry-standard security protocols.
• Data Retention: Data such as chat inputs and transcriptions are stored for providing services unless deleted by you.

We prioritize the confidentiality and security of your data. Data transfer and sharing are conducted solely to provide the services you expect and enhance your experience.

• Your data may be transferred to, processed, and stored on servers located in countries outside your residence.
• We ensure such transfers comply with applicable data protection laws.
• Data transfers are conducted using industry-standard safeguards.

We share your data with:

• Payment Providers: To process orders and payments securely
• Logistics Providers: To deliver your Neo 1 device and related accessories
• AI Partners: For features like transcription, chat services, and emotion analysis
• Cloud Storage Providers: For secure storage of your data

You have full control over your data:

• Conversation Deletion: Delete any conversation via the app
• Data Deletion: Request deletion of your account and associated data — your account data is removed from our servers and propagated to our backups without a holding period.
• Pause / Sleep Mode: Toggle the device into Sleep mode at any time — while paused, no audio is captured or processed.

• Encrypting data in transit and at rest for data protection
• Regular system audits and updates
• Multi-layered security protocols

Neo 1 is not intended for children under the age of 13. We do not knowingly collect their data. If we discover such data has been collected, we will delete it promptly.

Our app or website may include links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies.

We may update this policy periodically. Any significant changes will be communicated through email or app notifications. The latest version will always be available on our website.